Privacy Policy – 345com Online Gaming Platform

Introduction

This Privacy Policy explains how 345com ("the Platform", "we", "us", "our"), operating at 345com.pro, collects, processes, stores, and protects the personal information of players ("you", "the Player") who register for an account, access the platform, and use any of our services — including Casino, Sports Betting on Cricket and PSL markets, Bingo, the Game Lobby, and the 345com mobile app.

By creating a 345com account, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, you should not create an account or use the platform.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which are published on this website. Together they form the full agreement between you and 345com.

Data We Collect

345com collects personal data in several ways: directly from you when you register or interact with your account, automatically as you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The categories of data we collect are as follows:

We do not knowingly collect sensitive personal data such as ethnic origin, religion, political opinions, health data, or biometric information. If you include any such information voluntarily in a support message, it will be used only to resolve your query and will not be stored beyond what is necessary.

How We Use Your Data

Every piece of data 345com collects has a specific, legitimate purpose. We do not process personal information beyond what is reasonably necessary to deliver and maintain the platform. The main purposes for which we use your data are:

• Account management: Creating, maintaining, and securing your 345com account, including verifying your identity before processing withdrawals.
• Service delivery: Enabling you to play Casino games, place bets on Cricket, PSL matches, T20 internationals, Football, and Esports, participate in Bingo, and access the full Game Lobby.
• Payment processing: Facilitating deposits and withdrawals in PKR via your chosen payment method, maintaining your transaction history, and detecting unusual payment activity.
• Responsible Gaming: Monitoring your activity to identify patterns that may suggest problem gaming behaviour, and enabling the deposit limits, session reminders, and self-exclusion tools available in your account settings.
• Customer support: Responding to your queries, investigating complaints, and resolving account issues through our 24/7 support team.
• Platform improvement: Using aggregated, anonymised data to understand how players use 345com, which games and sports are most popular, and where improvements can be made.
• Security and fraud prevention: Detecting and preventing account takeover attempts, bonus abuse, money laundering, and other prohibited activity described in our Terms and Conditions.
• Communications: Sending you important account notifications, updates to this policy or our Terms, and — where you have opted in — promotional messages about bonuses or new features on the platform.

Sharing with Third Parties

345com does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: Your financial data is shared with the payment providers that process your PKR deposits and withdrawals — for example, JazzCash, Easypaisa, Raast, or your bank. These providers receive only what they need to complete the transaction.
• Identity verification services: Where required to verify your identity before releasing a withdrawal, we may share your submitted ID documents with a third-party verification provider. This is a one-way process for validation purposes only.
• Game software providers: Casino game providers and sports data suppliers may receive your Player ID and session data in order to deliver game results and settle bets correctly. They do not receive your full personal profile.
• IT and security providers: Companies that help us host, monitor, and secure the 345com platform may have access to technical and account data as part of their service delivery.
• Legal and regulatory obligations: In circumstances where we are required by law or by a lawful authority to disclose information, we will comply. We will inform you of any such disclosure where we are legally permitted to do so.

No third party we work with is permitted to use your personal data for their own marketing purposes or share it further without our explicit consent.

Payment Data & PKR Transactions

All financial transactions on 345com are denominated in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card, the transaction is processed by the respective payment provider through their own secure systems.

345com retains a record of each transaction — including the date, amount in PKR, payment method type, and the outcome — for account management, fraud detection, and dispute resolution purposes. This transaction history is available to you within your account at all times.

We do not store full card numbers, mobile wallet PINs, or online banking passwords on our servers. Payment credentials are tokenised or handled directly by your payment provider. If a payment dispute arises, we will share the relevant transaction reference with the provider to assist in resolution, but we will not transmit your full credentials to any party.

Cookies & Tracking

345com uses cookies and similar tracking technologies on its website and within the mobile app. Cookies are small text files stored on your device that help us recognise you between sessions, keep you logged in securely, and understand how the platform is being used.

The types of cookies used by 345com are:

• Essential cookies: Required for the platform to function. These manage your login session, keep your account secure, and remember your preferences such as language settings. You cannot opt out of essential cookies without losing access to the platform.
• Analytics cookies: Help us understand which pages and games are most visited, how long players spend on different sections, and where technical issues occur. This data is aggregated and does not identify you personally.
• Functional cookies: Remember choices you have made — such as your preferred sports section or recently played games — to give you a more consistent experience across sessions.
• Marketing cookies: Used to show you relevant promotional content within the 345com platform based on your activity. These are only placed where you have consented to receive promotional communications.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect platform functionality. The 345com mobile app uses equivalent device-level tracking governed by the same principles described here.

Data Retention

345com retains your personal data for as long as your account is active and for a period thereafter as required by our operational and legal obligations. The general principles governing how long we keep different types of data are:

• Account data: Retained for the lifetime of your active account plus a period after closure to allow for any dispute resolution or regulatory audit requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to satisfy our verification obligations, then securely deleted unless there is a legal reason to retain them for longer.
• Support communications: Chat logs and email correspondence with the support team are retained for a reasonable period to allow for follow-up queries and quality assurance.
• Marketing preferences: If you opt out of promotional communications, a record of your opt-out is retained indefinitely to ensure your preference is honoured.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

Security Measures

Protecting your data is a core operational priority at 345com. We maintain a range of technical and organisational measures to prevent unauthorised access, accidental loss, or misuse of player information:

• TLS encryption on all data transmitted between your device and 345com servers.
• Passwords stored using one-way hashing — 345com staff cannot view your account password.
• Access to player data within the 345com team is restricted on a strict need-to-know basis.
• Regular internal reviews of data handling practices and access logs.
• Security monitoring to detect and respond to unusual account activity, login attempts from unrecognised devices, or suspicious transaction patterns.

While no system can guarantee absolute security, 345com takes reasonable and proportionate steps to protect your data. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and explain what happened and what steps we have taken in response.

Your Rights

As a 345com player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team through the live chat on the platform or via the email address shown in the footer of this page:

• Right of access: Request a copy of the personal data 345com holds on your account.
• Right to rectification: Ask us to correct any inaccurate or incomplete personal data associated with your account.
• Right to deletion: Request deletion of your personal data in circumstances where we are no longer legally required to retain it — for example, following voluntary account closure and the expiry of applicable retention periods.
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances, such as while you dispute the accuracy of information we hold.
• Right to object: Object to processing of your data for marketing purposes at any time. You can also request to opt out of any analytics-based profiling used to personalise your experience on the platform.
• Right to data portability: Request that we provide your account data in a commonly used, structured format so you can transfer it elsewhere if needed.

We will respond to all data rights requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can fulfil them, to protect against unauthorised access to your data.

Minors & Age Policy

345com is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for an account, attempt to deposit, or participate in any games or betting activities on the platform.

During the registration process and as part of identity verification, 345com takes steps to confirm the age of players. If we become aware that a player under the age of 18 has registered or used the platform, we will immediately close the account, void any related transactions, and securely delete the personal data collected, in line with applicable obligations.

If you are a parent or guardian and believe your child has registered on 345com, please contact our support team immediately. We take this seriously and will act quickly to close the account and address the situation. Further guidance on protecting younger family members from online gaming content is available on the Responsible Gaming page.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how 345com operates, changes to the services we offer, or changes in applicable obligations. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where the changes are significant, we will notify active players through the platform or by email to the address registered on your account.

We encourage you to review this page periodically so you are always aware of the current version. Continued use of the platform following an update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using 345com and contact our support team to close your account.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information has been handled, please get in touch with our support team. We are available 24 hours a day, seven days a week through the live chat feature on the 345com platform.

You can also reach us by email — our support address is shown in the footer of every page on this website. When contacting us about a data matter, please include your registered username and a clear description of your request so we can assist you as efficiently as possible.