345com Frequently Asked Questions for Pakistan Players

No. Each player is allowed one account only. Duplicate accounts are detected automatically, and any duplicate found may be closed along with all associated balances and bonuses. If you have accidentally created two accounts, contact the support team via live chat straight away to resolve the situation before it becomes a problem.

On the Login page, select "Forgot Password." Enter the mobile number or email address linked to your account and a verification code will be sent to you. Use that code to set a new password. The whole recovery process normally takes under three minutes. If you no longer have access to the registered mobile number or email, contact support via live chat — they can verify your identity and help you regain access.

Log in and go to Account Settings. You can update your contact details, notification preferences, and Responsible Gaming limits from there. If you have changed your Pakistani mobile number, update it before your old SIM becomes inactive — your mobile number is used for account recovery, so keeping it current is important. Some changes, like updating your full name, may require identity verification.

JazzCash and Easypaisa deposits are typically credited within a few minutes. Raast and bank transfers can take anywhere from a few minutes to a few hours depending on your bank's processing speed. Card deposits are usually instant. If your deposit has not appeared after 30 minutes and you have a successful payment confirmation from your bank or wallet, contact support with the transaction reference number and they will investigate promptly.

Go to Cashier and select Withdrawal. Choose your preferred method — typically the same one you used to deposit — enter the amount in PKR, and confirm. Withdrawals to JazzCash and Easypaisa are usually processed within a few hours. Bank transfers may take one to three working days. Larger withdrawals may require a standard identity check before processing, which is a routine security step to protect your account.

Minimum and maximum transaction limits vary by payment method and can be seen in the Cashier section when you select a method. Generally, mobile wallet minimums are low enough to suit most Pakistani players, while card and bank transfer limits may be higher. If you need to transact above the displayed limit, contact the support team — higher limits may be available for verified accounts with good standing.

If a match is abandoned before a result can be determined, most markets are voided and your stake is returned to your balance in full. If a match is reduced to a shorter format due to weather and a result is reached via DLS method, bets are usually settled on that result. Specific settlement rules are available in the Sports Betting Terms section — it is worth reading before placing bets on matches that have a weather risk.

Cash-out availability depends on the specific market and match. Where cash-out is offered, a cash-out button will appear next to your active bet in the My Bets section. The value offered reflects the current state of the match at that moment. Cash-out is not available on all markets or at all times — some live markets suspend cash-out during key passages of play such as during a delivery or between overs.

Yes. While Cricket and PSL are the most popular sports among Pakistani players on 345com, the Sports section also covers Football including major international leagues and tournaments, as well as Esports titles. The range of available markets and events varies by sport. Check the Sports lobby for the current schedule and available betting markets.

If a game freezes, refresh your browser or restart the app. Your game session and any open bets are saved server-side, so returning to the game should restore your state. If your balance does not reflect correctly after a reconnection, do not play another round — go to Account and check your transaction history first. If there is a discrepancy, contact support with the game name, approximate time, and any reference number shown on your screen.

Slots are software-based games where you spin reels and outcomes are determined by a certified RNG. They are available at any stake and can be played at your own pace. Live Casino games — such as Live Roulette, Live Blackjack, and Live Baccarat — are streamed in real time with a human dealer. The social element and interactive nature of Live Casino appeals to players who want a closer-to-physical experience. Both categories are available in the Casino lobby.

A wagering requirement means you need to bet the bonus amount — or the bonus plus deposit amount — a set number of times before the resulting balance can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before requesting a withdrawal. Progress is tracked in your Bonuses section. Not all game types contribute equally — Slots often contribute 100%, while some table games contribute less. Check the specific bonus terms for full details.

Yes. 345com regularly runs promotions tied to Pakistan Super League fixtures, international T20 series, and major Cricket tournaments. These can include deposit match bonuses specific to sports betting, free bets on selected PSL matches, or boosted odds on certain markets. Check the Promotions page and your email notifications during active Cricket seasons to make sure you do not miss limited-time offers.

Slow loading is usually a network issue rather than a platform problem. Try switching between mobile data and Wi-Fi to see if one is faster. Clear your browser cache if using a browser, or force-close and reopen the app. Avoid playing Live Casino or live betting on very congested public Wi-Fi networks — a 4G or 5G mobile data connection on a Pakistani network is usually more stable. If the issue persists across multiple connection types, contact support as there may be a temporary platform maintenance window in progress.

Yes. Your 345com account works across all devices — mobile app, tablet browser, and desktop browser — using the same username and password. Your balance, active bonuses, bet history, and account settings are all synced and reflect the same data regardless of which device you are using at any given time. Note that for security reasons, logging in on a new device may end the session on a previously active device.

A cooling-off period is a temporary break from playing — typically ranging from 24 hours to several weeks — during which you cannot log in or deposit. It is a voluntary tool you can activate yourself from the Responsible Gaming section of Account Settings. At the end of the period your account is automatically reactivated. This is different from self-exclusion, which is a longer-term option. Both are available to any 345com player at any time, no questions asked.

If gaming is starting to feel less like entertainment and more like a source of stress, financial pressure, or compulsion, the most important step is to acknowledge it. Use the deposit and session limits in your account settings as an immediate practical measure, and consider a cooling-off or self-exclusion period to give yourself space. Gaming should always fit within a budget you can genuinely afford, and it should never feel like a way to recover money you have already lost. See the Responsible Gaming page for detailed guidance on the tools available and advice on maintaining healthy gaming habits.